Indrusha Consultancy Services is led by an experienced Salesforce Tech Lead specializing in Experience Cloud, Sales & Service Cloud, LWC, Apex, Flows, and CRM analytics. We help product and services companies turn Salesforce into a reliable, efficient platform.
Engagement model: Remote, project-based or ongoing support for domestic and international clients.
We focus on practical, maintainable Salesforce solutions. Indrusha Consultancy Services combines hands-on technical depth with architecture thinking so your org stays scalable as you grow.
End-to-end implementations and enhancements across Sales Cloud, Service Cloud and Experience Cloud – from requirements and design to configuration, development, testing and go-live support.
Modern Salesforce applications using Lightning Web Components, Apex and Flows, replacing legacy Visualforce and manual processes with fast, intuitive UIs and robust business logic.
Design of data models, reports, dashboards and performance optimizations so leadership and teams get reliable, real-time insight from Salesforce with minimal friction.
Over 8 years, Indrusha Consultancy Services has led and delivered Salesforce projects across customer portals, support operations, commerce, and core CRM for global enterprises.
Led development of a customized customer portal on Experience Cloud, using LWC, Apex and Flows for case management, self-service and user administration. Provided ongoing enhancements and DevOps-based deployments.
Highlights: Tech leadership, CR & incident handling, governance, user adoption enablement.
Implemented an Einstein Bot integrated with flows and Apex to answer common queries, fetch data from Salesforce into the portal, and escalate to case creation when automation could not resolve the issue.
Outcome: Faster response times and reduced manual workload for support teams.
Extended an existing B2B2C commerce portal with login flows for customers and guests, product and accessories display, and ordering flows so users could place purchase and service requests online.
Focus: Balancing standard commerce capabilities with custom logic for business requirements.
Built a Lightning-based case management module for tracking support tickets across services and products, used by distributed agents worldwide. Integrated with external systems at runtime to keep data in sync.
Migrated Visualforce pages to Lightning using LWC and Apex, redesigned Flows and Workflow Rules, and used Data Loader to manage data migrations. Delivered cleaner UX and better maintainability for admins.
Indrusha Consultancy Services combines strong Salesforce development, administration and architecture skills with certified expertise across multiple clouds and AI.
Share a brief outline of your Salesforce landscape and what you want to achieve. Indrusha Consultancy Services will follow up with clarifying questions and a practical engagement plan.
Email: Indrusha4@gmail.com
Please mention your time zone, preferred meeting slots, and whether you are looking for ongoing support, a fixed-scope project, or a short technical consultation.